Retour à la rechercheBetfair.com - Danish Speaking Outbound Calling Agent
| Type d'emploi: | Permanent |
| Secteur géographique: | Gibraltar |
| Salaire: | Excellent |
| Langues: | Anglais, Danois |
Betfair is the world’s largest international online sports betting provider and pioneered the betting exchange in 2000. Driven by cutting-edge technology, Betfair enables customers to choose their own odds and bet against each other.
The company now processes over five million transactions a day from its three million registered customers around the world. In addition to sports betting, Betfair offers a portfolio of innovative products including casino, exchange games and poker.
Betfair has twice been named the UK’s ‘Company of the Year’ by the Confederation of British Industry and has won two prestigious Queen’s Awards for Enterprise, being recognised for Innovation in 2003 and most recently for International Trade in 2008.
Betfair currently employs over 2,000 people worldwide. The company holds betting licences in Gibraltar, the US, Tasmania, Italy and Malta.
Position Purpose:
The outbound team is part of the betfair customer services department and provides an outbound telephone service to educate, validate and activate every Betfair customer.
The team is currently expanding due to the growth of Betfair’s customer base and our expansion into different betting markets.
Key Responsibilities / Duties:
• To manage proactive outbound calling to various customer segments.
• Work to daily and weekly objectives and targets.
• Ensure that more complex customer issues are followed up and resolved in a timely manner.
• Provide first line support to customers.
• Proactively develop customer relationships by maintaining contact at an appropriate level.
• To fully comprehend the full implications of verification to the customer.
• To ensure the right balance between outbound sales and verification is consistently achieved.
• Feedback recurring customer issues to Team Leader and relevant internal department, where applicable.
• Contribute to the ongoing development and improvement of the Betfair customer experience.
• First point of contact for most Betfair customers – must act as an ambassador for the company.
• Updating Excel Worksheets and recording customer responses.
Key Working Relationships:
• Work closely with Team Leader and other members of the outbound calling team.
• Work closely with Customer Services and other relevant departments within Betfair.
Personal Attributes:
• Self starter
• Results driven
• Energetic
• Motivated
• Patient
• Team player
Experience & Qualifications Required:
Essential:
• Experience in a customer service / Telesales role, ideally in a contact centre environment with high call volumes.
• Worked to targets and objectives.
• Experience of using Microsoft Word, Excel and the Internet.
• Must have a keen interest of sport.
• Danish speaking to Native level
Desirable:
• Ideally will have experience and knowledge of sports, and the betting industry.
Key Skills and Attributes:
• Excellent verbal and written communication skills.
• Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers.
• High level of customer service orientation, with a proven ability to see problems through to their resolution.
• Demonstrates initiative, providing ideas and suggestions to improve the Betfair customer experience.
• A proven team player with a ‘can do’ attitude.
• Passionate about providing excellent service.
• Self Motivated.
• Able to work in a pressurised environment.
Special Conditions:
• Shift rotas and weekend work.
The company now processes over five million transactions a day from its three million registered customers around the world. In addition to sports betting, Betfair offers a portfolio of innovative products including casino, exchange games and poker.
Betfair has twice been named the UK’s ‘Company of the Year’ by the Confederation of British Industry and has won two prestigious Queen’s Awards for Enterprise, being recognised for Innovation in 2003 and most recently for International Trade in 2008.
Betfair currently employs over 2,000 people worldwide. The company holds betting licences in Gibraltar, the US, Tasmania, Italy and Malta.
Position Purpose:
The outbound team is part of the betfair customer services department and provides an outbound telephone service to educate, validate and activate every Betfair customer.
The team is currently expanding due to the growth of Betfair’s customer base and our expansion into different betting markets.
Key Responsibilities / Duties:
• To manage proactive outbound calling to various customer segments.
• Work to daily and weekly objectives and targets.
• Ensure that more complex customer issues are followed up and resolved in a timely manner.
• Provide first line support to customers.
• Proactively develop customer relationships by maintaining contact at an appropriate level.
• To fully comprehend the full implications of verification to the customer.
• To ensure the right balance between outbound sales and verification is consistently achieved.
• Feedback recurring customer issues to Team Leader and relevant internal department, where applicable.
• Contribute to the ongoing development and improvement of the Betfair customer experience.
• First point of contact for most Betfair customers – must act as an ambassador for the company.
• Updating Excel Worksheets and recording customer responses.
Key Working Relationships:
• Work closely with Team Leader and other members of the outbound calling team.
• Work closely with Customer Services and other relevant departments within Betfair.
Personal Attributes:
• Self starter
• Results driven
• Energetic
• Motivated
• Patient
• Team player
Experience & Qualifications Required:
Essential:
• Experience in a customer service / Telesales role, ideally in a contact centre environment with high call volumes.
• Worked to targets and objectives.
• Experience of using Microsoft Word, Excel and the Internet.
• Must have a keen interest of sport.
• Danish speaking to Native level
Desirable:
• Ideally will have experience and knowledge of sports, and the betting industry.
Key Skills and Attributes:
• Excellent verbal and written communication skills.
• Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers.
• High level of customer service orientation, with a proven ability to see problems through to their resolution.
• Demonstrates initiative, providing ideas and suggestions to improve the Betfair customer experience.
• A proven team player with a ‘can do’ attitude.
• Passionate about providing excellent service.
• Self Motivated.
• Able to work in a pressurised environment.
Special Conditions:
• Shift rotas and weekend work.
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