Back to search.Approach People - Bilingual Customer Service Account Supervisor
| Employment Type: | Permanent |
| Location: | Switzerland |
| Salary: | To be discussed |
| Languages: | German, Italian |
Key features of this role include :
• Follow up front sales proposals and negotiations with the customers in Germany and do contracts reviews internally
• Advise Sales Managers on Production and stock availability
• Process orders and proforma invoices, managing with Logistics department, the on time delivery of orders.
• Assisting customers on facilitating payment process and logistics operations.
• Follow up with payment and cash collection on a monthly bases
• Assist in the customer contract compilation
• Communication directly with customers on issues relating to their orders and shipments.
• Coordination of documents such as Letters of Credit, Proforma invoices, plus Bill of Lading, shipped product information data etc.
• Reporting operational information to the required internal departments.
• Issue reports on a weekly/monthly/quarterly basis summarizing the sales status.
Experience:
• Minimum 2 years previous experience within similar role at an international company / Environment
• This role is located in Zurich, reporting to the EU Operations Manager
Competencies:
• Experience with Oracle
• Strong bias for customer satisfaction
• Strong interpersonal skills, able to influence peers and interact with the rest of the team
• Proactive Self starter and problem solver. Taking initiative when required.
• Good knowledge of international business environment, operations and practices (from international payment terms and conditions to Incoterm usage)
• Good communication skills.
Languages
Candidates must be fluent in the following languages which is vital to being able to perform the role:
• German (fluent)
• Italian (high proficiency required)
• English (working language)
• Follow up front sales proposals and negotiations with the customers in Germany and do contracts reviews internally
• Advise Sales Managers on Production and stock availability
• Process orders and proforma invoices, managing with Logistics department, the on time delivery of orders.
• Assisting customers on facilitating payment process and logistics operations.
• Follow up with payment and cash collection on a monthly bases
• Assist in the customer contract compilation
• Communication directly with customers on issues relating to their orders and shipments.
• Coordination of documents such as Letters of Credit, Proforma invoices, plus Bill of Lading, shipped product information data etc.
• Reporting operational information to the required internal departments.
• Issue reports on a weekly/monthly/quarterly basis summarizing the sales status.
Experience:
• Minimum 2 years previous experience within similar role at an international company / Environment
• This role is located in Zurich, reporting to the EU Operations Manager
Competencies:
• Experience with Oracle
• Strong bias for customer satisfaction
• Strong interpersonal skills, able to influence peers and interact with the rest of the team
• Proactive Self starter and problem solver. Taking initiative when required.
• Good knowledge of international business environment, operations and practices (from international payment terms and conditions to Incoterm usage)
• Good communication skills.
Languages
Candidates must be fluent in the following languages which is vital to being able to perform the role:
• German (fluent)
• Italian (high proficiency required)
• English (working language)
You cannot apply for this job as it is no longer active.
